Last updated: 10 June 2026
These Terms of Service ("Terms") govern your use of Pronto Pilates On Demand, our on-demand video streaming service available at ondemand.prontopilates.com (the "Service").
The Service is operated by Pronto Pilates Pty Ltd (ABN 22 668 908 012), trading as Pronto Pilates ("Pronto Pilates", "we", "us" or "our"). By accessing or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
We may update these Terms from time to time. If we make a material change, we will give you reasonable notice (for example, by email or a notice on the Service) before it takes effect. Your continued use of the Service after a change takes effect means you accept the updated Terms. We will always show the "Last updated" date at the top of this page.
You must be 18 or older to use the Service. By using the Service, you confirm you are at least 18 years old.
Please read this section carefully. It is important.
Pronto Pilates On Demand provides fitness and exercise content that you follow on your own, without a live instructor present, often using reformer equipment in your home.
The content is not medical advice. Our classes are general fitness instruction. They are not a substitute for advice from a doctor or qualified health professional.
Consult a professional before you begin. You should speak with your doctor before starting any new exercise program, especially if you are pregnant, recovering from injury or surgery, or have any medical condition, injury, or concern.
You exercise at your own risk. You are responsible for exercising within your own ability and limits. Stop immediately and seek medical help if you feel pain, dizziness, shortness of breath, or any other symptom of concern.
Use equipment safely. You are responsible for setting up, maintaining and using any reformer or other equipment safely, and you agree to strictly follow all assembly and safety instructions provided with your equipment, along with any guidance we provide. Make sure you have a safe, clear space to train in. To the extent permitted by law, Pronto Pilates is not liable for any injury, property damage or equipment failure resulting from improper assembly, unauthorised modifications, or failure to perform routine maintenance.
You're responsible for others who use your account or equipment. Any minor using the reformer must be supervised by a responsible adult at all times.
The information associated with your account, including a valid email address, must be accurate and current, and you must keep it up to date.
You are responsible for keeping your login details confidential, including any password and the sign-in link we send you, and for all activity that happens under your account. If you share a device, log out so others cannot access your account. Tell us straight away at team@support.prontopilates.com.au if you believe your account has been used without your permission.
Your account is personal to you. Access to classes is licensed for your own personal, non-commercial use, and may not be shared, sold or transferred.
You agree to use the Service lawfully and only for its intended purpose. You must not:
access data, accounts or systems you are not authorised to access, attempt to probe, scan or test the security of the Service, or circumvent any security locks, rights-management information, digital rights management (DRM), or other technological protection measures applied to the platform or videos;
interfere with or disrupt the Service or its servers or networks, including by introducing viruses or malicious code, overloading, flooding or spamming;
scrape, harvest or copy data from the Service, or use bots or automated means to access it;
copy, screen-record or otherwise record, download (except where we expressly allow offline viewing), reproduce, distribute, publicly perform, resell or otherwise exploit any class or content; or
share your account or login with others, or use the Service to provide classes to people who are not account holders.
Misuse of the Service may result in suspension or termination of your account, and may give rise to civil or criminal liability. We may investigate suspected misuse and cooperate with law enforcement.
If we make any community or comment features available, you are responsible for what you post. Be respectful and kind. We do not tolerate bullying, harassment, or degrading comments about race, religion, culture, sexual orientation, gender, identity or any other personal characteristic. We do not allow spam, self-promotion, or links to unrelated third-party sites. Anything you post may be visible to other users. We may remove content or suspend accounts that breach these rules.
Plans. Access to classes is provided through memberships and, where offered, trials or other purchase options. The price, billing frequency and any trial period for a plan are shown before you sign up or are confirmed to you when we set up your access.
Home Reformer Bundle members. If you received access as part of a Home Reformer Bundle, your included period of access (for example, 12 months) is provided at no additional charge. We do not hold a payment card for you during this period and will not charge you during it. Before your included period ends, we will let you know. To keep your access after it ends, you can choose to continue on a paid membership at the then-current standard rate. If you do nothing, your access will simply pause, you will not be charged automatically, and no payment will be taken without a payment method that you actively provide.
Paid memberships. If you choose a paid membership, you authorise us to charge the payment method you provide for the applicable fees, including any taxes. You are responsible for keeping your payment details valid and current. Receipts are sent to your registered email after a successful charge.
Renewals and cancellation. Paid memberships continue until you cancel or we terminate them. You can manage or cancel your membership by signing in and going to your account settings. To avoid being charged for a renewal, cancel before the next billing date in line with your plan's terms.
Refunds. Except where you are entitled to a remedy under the Australian Consumer Law, or as otherwise stated for a particular plan, fees already paid are non-refundable.
Price and plan changes. We may change plans, prices or features from time to time. We will give you reasonable notice of any change to a plan you are on before it takes effect.
All prices are in Australian dollars and include GST unless stated otherwise.
All content provided through the Service, including but not limited to on-demand video classes, audio recordings, choreography, graphics, text, software and designs, is the exclusive property of Pronto Pilates or our licensors and is protected by Australian and international copyright and other intellectual property laws. "Pronto Pilates" and our logos are our trade marks.
We grant you a limited, personal, non-exclusive, non-transferable and non-sublicensable licence to stream and view the content for your own personal, non-commercial use only.
You must not download, screen-record, reproduce, copy, modify, distribute, publicly display or perform, sell, or otherwise exploit any content, and you must not share your account or login access with any third party. Any unauthorised use, regardless of commercial intent, is strictly prohibited and may result in immediate suspension or termination of your account and potential legal action.
We respect intellectual property rights and expect users to do the same. If you believe content on the Service infringes your copyright, please contact us at team@support.prontopilates.com.au with:
your name, address, telephone number and email;
a description of the copyrighted work you say has been infringed;
the location (URL or other detail) of the material on the Service;
a statement that you believe in good faith the use is not authorised by the copyright owner or the law; and
a statement that the information you have provided is accurate and that you are the copyright owner or authorised to act on their behalf.
We handle copyright complaints in accordance with the Australian Copyright Act 1968 (Cth) and the US Digital Millennium Copyright Act (DMCA) or any other applicable US copyright law. We expeditiously remove material we reasonably believe to be infringing on receipt of a valid notice, and we suspend or terminate the accounts of repeat infringers.
The Service may contain links to third-party websites or services that we don't control. We are not responsible for those sites or services, and your use of them is at your own risk and subject to their terms.
Our Service comes with guarantees that cannot be excluded under the Australian Consumer Law ("ACL"). Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the ACL or any other law that cannot lawfully be excluded.
For major failures with the Service you are entitled to the remedies set out in the ACL. Any disclaimers and limitations of liability elsewhere in these Terms apply only to the extent permitted by law and do not limit your non-excludable rights under the ACL.
Subject to your rights under the Australian Consumer Law, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", and we do not give any warranty that the Service will meet your requirements, be uninterrupted, error-free or secure, or that streaming quality will be of any particular standard (streaming depends on factors outside our control, such as your connection, device and bandwidth).
Any physical equipment provided to you, including the Pronto reformer, is governed exclusively by the Pronto Home Reformer Bundle – Terms of Sale. To the maximum extent permitted by the Australian Consumer Law, those Terms of Sale govern your rights regarding hardware defects, warranties and part replacements.
Nothing in these Terms limits your rights under the Australian Consumer Law, our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by law.
Subject to that, and to the fullest extent permitted by law, Pronto Pilates and its related entities, officers, employees and agents are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, data or goodwill, arising out of or relating to your use of or inability to use the Service. Our total liability arising out of or in connection with the Service, however arising, is limited to the amount (if any) you paid us for the Service in the 12 months before the claim.
To the extent permitted by law, you agree to indemnify Pronto Pilates and its related entities, officers, employees and agents against any loss, liability, claim or reasonable expense (including legal costs) arising from your breach of these Terms or your misuse of the Service, except to the extent the loss was caused by our own negligence or breach.
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if we reasonably suspect misuse, or if we stop offering the Service. Where it is reasonable to do so, we will give you notice. On termination, your right to access the Service ends, and the sections of these Terms that by their nature should survive (including those covering intellectual property, the Australian Consumer Law, warranty disclaimers, limitation of liability and indemnity) will continue to apply.
By using the Service you agree to receive electronic communications from us relating to your account, including transactional emails about your access, password and billing. Marketing communications are sent only with your consent and you can unsubscribe at any time, consistent with the Spam Act 2003 (Cth).
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy, available at https://ondemand.prontopilates.com/privacy, explains how we collect, use and protect your information and forms part of these Terms.
Governing law. These Terms are governed by the laws of Western Australia, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia.
Severability. If any part of these Terms is found to be invalid or unenforceable, the rest continues to apply.
Waiver. A failure or delay by either party to enforce a right is not a waiver of that right.
Assignment. You may not assign these Terms without our consent. We may assign them to a related entity or in connection with a sale of our business.
Entire agreement. These Terms, together with our Privacy Policy and any plan-specific terms, are the entire agreement between you and us about the Service.
No partnership. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and us.
Pronto Pilates Pty Ltd (ABN 22 668 908 012) trading as Pronto Pilates
Level 4, 3 Loftus Street West Leederville WA 6007
Email: team@support.prontopilates.com.au
Phone: 1300 987 933