This Privacy Policy explains how Pronto Pilates Pty Ltd (ABN 22 668 908 012), trading as Pronto Pilates ("Pronto Pilates", "we", "us", "our"), collects, uses, stores and protects your personal information when you interact with us, purchase physical equipment like the Pronto Home Reformer Bundle, or use our on-demand video streaming service (collectively, the "Service").
We take your privacy seriously and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We do not rent, sell or share your personal information except as described in this policy. By using the Service, you agree to this policy.
We only collect the personal information we reasonably need to provide the Service:
Account information: your name, phone number, email address, and shipping/billing address, provided by you, or set up by us when we give you access.
Billing information: if you're on a paid plan, the payment details needed to process your payment. Card details are collected and held by our payment provider (Stripe), not stored by us directly.
Usage and device information: how you use the Service, such as classes viewed, IP address, browser and device type, approximate location and access times. Some of this is collected automatically through cookies.
Communications: information you provide when you contact us.
Health and fitness data: information about your physical condition, workout history or injury status. We only collect this if you voluntarily provide it. By providing it, you consent to our collecting and using it to provide the Service.
You don't have to give us your personal information, but if you don't, we may not be able to provide you with the Service or some of its features.
We do not sell or rent your personal information. We share it only with:
Service providers who help us run the Service, under confidentiality obligations, including Uscreen (our streaming and membership platform) and Stripe (our payment processor). Both are based in, and store data in, the United States.
Email and analytics providers that help us send communications and understand how the Service is used.
Authorities or other parties where required or permitted by law, or to protect our rights, our users or the public.
Logistics and freight partners: if you purchase physical equipment, we share your name, phone number and delivery address with our shipping couriers and warehouse partners, strictly to fulfil and deliver your order.
Overseas disclosure. Because our platform and payment providers are based in the United States, your personal information is stored and processed overseas, including in the United States. By using the Service, you acknowledge that your information will be handled outside Australia. We take reasonable steps to ensure our providers protect your information consistently with this policy and the Australian Privacy Principles.
We keep your personal information for as long as we need it to provide the Service and for a reasonable period afterwards to meet legal, accounting and security requirements. When your account is deleted, we remove or de-identify your personal information within 30 days, except where we are required to retain it by law.
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used so we can improve it. This may include information such as your IP address, browser and device type, operating system, the pages or classes you view, and the date and time of access.
Some of these cookies may be set by the providers that help us run the platform. We use this information only to operate, secure and improve the Service.
You can manage or decline cookies through your browser settings, but some features of the Service may not work properly if you do.
We send two kinds of emails:
Service emails: account, sign-in, billing, security and other essential messages about your use of the Service. These aren't marketing, and we need to send them while you have an account.
Marketing emails: news about new classes, features and offers. We only send these with your consent, in line with the Spam Act 2003 (Cth), and every one includes an unsubscribe link. You can opt out at any time. Opting out of marketing won't stop the service emails above.
If you ever need to get back into your account, use the sign-in link we email you, or contact us at team@support.prontopilates.com.au.
If we go through a business transition, such as a merger, acquisition or sale of some or all of our assets, your personal information may be transferred as part of that transaction. Any successor will remain bound by this policy, or a policy that protects your information to a similar standard.
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including encryption in transit (SSL) and the security measures of the providers that run our platform. No system is completely secure, so we can't guarantee absolute security.
Please help keep your account safe: keep your sign-in link and any password private, and log out on shared devices.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Under the Privacy Act and the Australian Privacy Principles, you can:
Access your information: ask us for a copy of the personal information we hold about you.
Correct it: ask us to update or correct anything that's inaccurate, out of date or incomplete.
Opt out of marketing: unsubscribe from marketing emails at any time (see "Emails and communications" above).
Make a complaint: if you're concerned about how we've handled your information, contact us first at team@support.prontopilates.com.au. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
You can also update much of your account information yourself by signing in and going to your account settings. We'll respond to requests within a reasonable time, in line with the APPs.
If you have any questions or concerns about this policy or how we handle your personal information, please contact us:
Pronto Pilates Pty Ltd (ABN 22 668 908 012) trading as Pronto Pilates Level 4, 3 Loftus Street, West Leederville WA 6007
Email: team@support.prontopilates.com.au
Phone: 1300 987 933